Shipping policy

Important Shipping Information

SHIPPING

In-stock products ship within 1–3 business days. Orders placed on Friday after 12pm PST, on Saturday and Sunday, and on holidays, will ship the next available business day. 

If your order contains in-stock product(s) and product(s) on a production timeline, we will split the shipment and ship products as they become available.

We ship all orders via FedEx, UPS, or USPS. Shipments to PO boxes may be shipped USPS or via FedEx or UPS in partnership with USPS. Shipping and delivery timelines presented at check-out are quoted directly from the shipping carrier. Because they’re determined and executed by the shipping carrier, we cannot guarantee quoted delivery timelines.

You will receive an email with your tracking number when we fulfill your order. Please note it may take several hours for the tracking information to become available with the shipping carrier.

All shipping charges are nonrefundable.

If you need to request that your shipment be rerouted after it is in transit please contact Town Cutler and we will do our best to assist you. All other shipping inquiries such as delivery delays or lost packages should be addressed with the carrier (FedEx). We are unable to provide shipping information beyond that supplied through the tracking number.

We are not responsible for packages that are lost or damaged in transit, but we’ll do what we can to help. If you believe your product(s) were damaged in transit, contact the carrier as soon as possible. Keep all packing materials as the carrier may require them as proof of damage. 

After contacting the carrier, please reach out to info@towncutler.mom with your order number, a description of the damage, and photo of the damage (if possible). We'll always do what we can to help! 

INTERNATIONAL ORDERS

We have temporarily suspended international shipping.